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Application
These conditions apply whether or not a contract of carriage has been entered into as a result of a quotation being offered and accepted or whether a contract has been made verbally or in writing.
Quotations
Quotations are given on the basis of the most direct route and on information provided by you. The route used will be at our discretion unless you have requested a particular route which will be specified in our quotation. All quotations are given subject to us having a suitable vehicle at the time you accept the quotation. Quotations are valid for 28 days unless otherwise notified.
Once you have received our official quotation, an agreed deposit is required to secure the booking. This deposit should be sent to our offices along with the details of your full requirements for the hire. On receiving your deposit, we will send you confirmation of your hire. You should check the details of the hire carefully and notify us immediately of any errors or changes. Normally written confirmation by us is the only basis for the acceptance of the hire or for subsequent alterations to its terms.
Unless otherwise stated, quotations are given for coach and driver only. Other charges such as admission and parking charges are not included.
Driver’s Hours and Rest Periods
The hours agreed with the operator for the operation of any hire must be strictly observed (other than in the case of serious emergency or diversion) so that current regulations governing drivers’ hours and rest periods can be complied with. The operator reserves the right to curtail or otherwise alter any hire, which does not comply with the relevant regulations.
Seating Capacity
The hirer must not load any vehicle beyond the number of passengers which it is legally permitted to carry. Passengers remain in their seats with their seatbelts fastened whilst the vehicle is in motion do so entirely at their own risk.
Animals
On a private hire no animal (other than Registered Assistance Dogs notified to the operator in advance) may be carried without the prior agreement of the operator.
Smoking
Smoking and the use of illegal substances is not permitted on the vehicle at any time.
Confirmation
Normally written confirmation by the operator is the only basis for the acceptance of a hiring or for a subsequent alteration to its terms.
Payment
The balance for all hires is due not less than 14 days prior to the departure date. Any hires received within 14 days of the departure date must be paid for in full at the time of booking. We accept payment by bank transfer, cheque, cash, credit card (payment by credit cards will incur a surcharge).
Cancellation by Hirer
In the event of cancellation by the hirer, the operator reserves the right to retain any deposit. The hirer shall be liable to the operator for any losses incurred by the operator as a result of the cancellation or part cancellation but not exceeding the full cost of the hiring. The amount of the deposit retained will be calculated as follows:
Cancellation by the Operator
In the event of any emergency or force majeure or of any action by the hirer to vary agreed conditions unilaterally, the operator may by returning all money paid and without further or other liability cancel the contract.
Route and Time Variation
Should a vehicle be detained by the hirer or taken on a longer journey than that contracted for, the operator reserves the right to make an additional charge commensurate with the costs incurred. During the hiring, the driver is the sole judge of the reasonableness of any request for a change of route or time. In any event, the vehicle(s) will depart at times agreed with the hirer and the operator will not be liable for any loss or injury sustained by any passenger who fails to join a vehicle at the appointed time. Alteration to any agreed itinerary must be agreed with the operator directly, not the driver.
Delays
The operator gives any advice on journey time in good faith but does not guarantee the completion of any journey in any specific time and will not be liable for loss, delay, or inconvenience caused by the actual time of the journey.
Passengers’ Property
For safety reasons, the driver is the sole arbiter as to the carriage of passengers’ luggage and its storage. Luggage may only be carried in the seating area if it will fit safely in the overhead lockers. The operator will not accept liability for any damage to or loss of any property left on a vehicle by a passenger, or whilst on the vehicle. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based for a period of one month. If requested, lost property can be mailed and the charges for this will be recoverable.
Conduct of Passengers
The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations or is otherwise considered by the driver to be unacceptable may be removed from a vehicle or prevented from boarding on the driver’s authority. The hirer will be responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hire.
Damage and Soiling
The hirer is responsible for any damage or soiling caused to the vehicle by any passenger for the duration of the hire. A minimum surcharge of $100 will be made if the vehicle is damaged or soiled. This surcharge is payable to the driver upon demand. If the extent of the damage or soiling is such that the vehicle is out of service for any period of time, the operator may in its absolute discretion surcharge the hirer a minimum of $500 per day or part of a day for which the vehicle is out of service. Any such surcharge is payable upon demand.
Supervision
It is the responsibility of the hirer to ensure that the ratio of supervising adults to children is maintained at all times. Supervising adults must be seated throughout the vehicle and not congregated in one place. The driver will have absolute discretion to decide where such adults should be seated.
Distracting Driver During Journeys
It is the hirer’s responsibility to ensure that passengers do not distract the driver at any time when he is driving the vehicle. As a general rule, passengers must not, save in the case of an emergency, approach or speak to the driver whilst the vehicle is in motion unless he indicates that it is acceptable for them to do so.
Complaints
In the event of the hirer having any complaint in respect of the operator’s services, the hirer should endeavour to seek a solution by seeking assistance from the driver or from the operator as soon as practically possible. Complaints should then be made in writing to the operator within 14 days.
Posters etc.
No bill poster, banner, flag, notice or similar items are to be displayed on any vehicle without the consent of the operator.